Refunds & Returns

Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility
We accept returns for products that are unused, unopened, and in their original packaging.
However, due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used.
Please make sure to thoroughly inspect your order upon arrival before opening any sealed packaging. All items purchased on sale or during a promotional discount are final sale and cannot be returned or exchanged.

2. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.
We may request photographic evidence of the damage or defect to facilitate the return process.
Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.

3. Incorrect Orders
If you receive an incorrect item in your order, please notify us within 7 days of receiving the package.
We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.

4. Non-Returnable Items
For the safety and wellbeing of all our customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to: personal care products, cosmetics, intimate apparel, and any products that come into direct contact with the skin or body.
Additionally, all items purchased on sale or during a promotional discount are final sale and cannot be returned or exchanged.
Please review the product descriptions carefully before making a purchase.

5. Refunds Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 7 days.
Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.

6. How to Initiate a Return
If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team via our Contact Us page.
Our representatives will guide you through the return process and provide further assistance.

7. Packaging Your Return
When returning an eligible item, please ensure it is securely packaged to avoid damage during transit.
We recommend using a trackable shipping service for your return to ensure its safe arrival.

8. Exchanges
As we do not accept returns for opened items due to sanitary reasons, we cannot process exchanges for such products.
If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.

9. Product Representation and Dupe Items

Due to high demand for certain trending items, some of our products are offered as inspired or dupe versions of popular styles. While we aim to closely match the overall design and aesthetic, small differences in details such as embroidery, fit, material or color may occur.

These products are not exact replicas, but carefully selected alternatives made to offer a similar look at a much more affordable price. Our goal is to make high-demand fashion accessible to everyone — especially those who may not want or be able to pay premium prices.

By placing an order, you acknowledge that slight variations may exist between the product received and the reference images used on our website. These variations do not qualify as defects or incorrect items under our Refunds & Returns Policy.

At Firmea, we value your trust and aim to provide you with the best service possible.
If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team.

Thank you for shopping with us!
– The Firmea Team